International Usability: Big Stuff the Same, Details Differ

Summary: User testing on 3 continents confirmed that the main usability guidelines hold worldwide, but many other considerations exist to better support international users. Earlier this year, we ran a range of usability studies of websites, intranets, and mobile sites and apps in Australia, China, and the United Arab Emirates (UAE). Of course, we’ve always […]

Uncovering Users In Your Own Organization

by Lynn Rampoldi-Hnilo – Box&Arrows “It’s still research, but from an internal perspective. There is a wealth of information at your fingertips in your own office, and surprisingly, some of it is usability-related.” As user experience professionals it is crucial to your success that you learn who your users are, understand their environments and business […]

Three Important Usability Challenges for Designing Web Apps

Jared M. Spool, User Interface Engineering A benefit of joining the Hertz #1 Gold Club is a simplified experience for reserving a rental car. As a member, the web site remembers your billing information, frequent flyer preferences, and frequent cities you travel to, eliminating time consuming steps from the reservation system. This enhances customer loyalty, […]